General Information
Delivery Orders
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Dispatch Times: Orders placed and paid before 12:00 PM (weekdays) are dispatched the same day. Orders placed and paid after 12:00 PM (weekdays) are dispatched the next weekday.
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Weekend Orders: Orders placed and paid after 12:00 PM on Friday, or anytime over the weekend, are dispatched on Monday.
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Courier Partner: All deliveries are handled by The Courier Guy.
Collection Orders (Weekdays Only)
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Morning Orders: Order and pay before 10:00 AM to collect the same day between 12:00 PM and 3:00 PM.
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Afternoon Orders: Order and pay after 10:00 AM to collect the following weekday between 10:00 AM and 3:00 PM.
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Weekend Orders: Orders placed over the weekend can be collected on Monday between 10:00 AM and 3:00 PM.
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Collection Location: Our collection facility is based in a secure office park in Fourways, Johannesburg. Detailed access instructions will be sent once your order has been prepared and is ready for pickup.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. We will exchange it for the same item.
Need help?
Contact us at george@thehomebrewshop.co.za for questions related to refunds and returns.
Your privacy is important to us. We promise to keep your personal details, including email address and telephone numbers, confidential and not divulge this to any other party unless required to do so by law.
The Home Brewer’s Shop processes credit card payments via PayFast and Yoco– South African based payment service providers which adhere to the strictest security standards.
You can read about these here: https://www.payfast.co.za/security-fraud/ and here: https://www.yoco.com/za/home/
When you choose to make a payment via credit card on our site, you are directed to their secure servers where you enter your data and process your payment – and then back to us after payment is accepted. This means we never see your credit card details at any stage in the checkout process.